IAM Operations Engineer

About the Job

Company Description:

Secured Identity Technologies is a leading global provider In Identity & Access Management Systems, consulting, risk advisory services. With strong leadership and a highly cohesive team, we have achieved exponential growth since our inception in 2018. Our client base is comprised of some of the world’s most recognized brands in a wide range of industries including banking & finance, commercial & retail, healthcare, higher education, government agencies, transportation & utilities. Our team is at the top of their game, and we are committed to keeping them there. We heavily invest in training and resources to maintain the highest level of certification for deployment and support of all the leading technology stacks. 


About the Division:

The Secured Identity Technologies Advisory Practice is comprised of our IAM subject matter experts that have the expertise to align your organization’s core competencies and its information security requirements with best practice IAM processes and procedures.

 

Secured Identity Technologies IAM Integration Practice is comprised of implementation experts in vendor, legacy and custom Identity & Access management applications. We have dedicated integration teams for each of the leading IAM technology vendor solutions. Each team includes IAM professionals in project and program management, architecture, engineering and development, analysis and support engineering. IAM implementation team members have a minimum of 5 years in the IAM space, and many have more than 10 years in the IT world.


Job Description:

We are a leader in information security consulting with a focus on identity and access management, governance solutions and compliance services. We work with some of the world's leading organizations and government agencies to ensure the safety of their information and their compliance with applicable regulations.

 

We’re looking for an experienced and proven Identity and Access Management (IAM) Security Operations Engineer to join the dynamic and high-performance team supporting the access security controls of the enterprise. This critical role supports global IAM security services to many business units and stakeholders. Our candidates must be Information Security Professionals, with a focus and experience in managing and maintaining Identity and Access controls and demonstrated success in designing operational procedures to optimize service processes. Furthermore, they should be confident in working as subject matter experts of the IAM services with stakeholders and customers to work collaboratively building solutions that reduce risk and drive the maturity of security controls of the business.
 

What will you work on:

If this, is you, you’ll be working with the IAM Team, stakeholders and customers and performing these tasks:

 

  • Maintenance of IAM security control technologies, procedures and policies.

  • Developing or revising solutions to provide services successfully and effectively to stakeholders and customers.

  • Manage incident response for all IAM services to ensure service recovery and availability.

  • Integrate information system applications with the Identity Lifecycle Management systems.

  • Integrate applications with authentication services.

  • Support cyber vaulting and privileged account management services (such as vaulting, password rotation, checkout procedures, etc.)

  • Manage and maintain multifactor authentication services and support customer solutions with such.

 

A typical day includes:

 

  • Tidy and organize the day’s work - especially service maintenance items.

  • Daily participation in the team "stand-up" to review progress against the day and week’s work goals and call out any blocks to successful resolution of the work.

  • Work towards the daily and weekly goals primarily around building mature, solid procedures for customers, stakeholders and support staff to successfully utilize the IAM controls and services.

  • Work towards the daily and weekly service management and maintenance of IAM Security controls (vulnerability patching, log analysis, application upgrades, change management, etc.)

  • Work processing service incident tickets escalated to the engineering queue troubleshooting and resolving the issue or building solutions for the administrative support teams to resolve the issues.

  • Work processing service request tickets escalated to the engineering queue.

  • Daily meetings for various customer and stakeholder questions, project alignment, or service delivery purposes.

 

Whom will you work with:

 

IAM Security Operations Engineers work closest with their larger IAM team of analysts, developers, and support agents. Primary stakeholders for IAM controls are the company’s Service Desk team, application and technology owners and administrators utilizing the IAM controls to secure their assets, and audit and compliance teams that utilize IAM control reporting. Secondary stakeholders and customers are the corporate user base whose identities, accounts, and access are managed with the IAM Controls. Finally, external users require access to the company’s ordering and purchasing applications. IAM Operations is a team that interacts and supports all users from the Board of Directors to distant ordering agents for a retail partner and everyone in between because access controls are nearly universal.

Technical competencies:

 

  • Demonstrated understanding of importance and urgency supporting a 24x7 security services operation.

  • Experience in successfully working with end-users and system administrators to troubleshoot and resolve configuration issues.

  • Demonstrated ability to learn new IT and security concepts and technologies - quickly!

  • Demonstrated ability to work methodically applying procedure to routine work but also use independent sound decision making when required.

  • Demonstrated ability to perform quality work during stressful and high-pressure projects or initiatives.

  • Experience managing workload through ticket management systems.

  • Experience working in an IT Engineering / Operations role preferred.

  • Experience working with application and AD (or other directory services) account management preferred.

  • Experience working with password management systems preferred.

  • Experience with Radius and AAA account management, LDAP and directory services (Active Directory, ADFS, etc.), multi-factor authentication (MFA), and/or password vaulting technologies preferred
     

Behavioural Competencies:
 

  • Excellent communication skills, both written and verbal

  • Effective engagement management

  • Able to deliver engagements on time and within budget

  • Proven ability to make decisions and the right judgement calls

  • Ability to provide leadership and guidance/coaching to a junior member of the team

  • Ability to inspire and enthuse others to commitment and involvement taking accountability for larger engagements

  • Manages large engagement / multiple engagement deadlines holistically, identifying risks and escalating.

  • Able to work under pressure

  • Ownership of deliverables driving team quality and risk management.

 

Qualifications:
Minimum qualifications:


One or more major industry / cyber certifications, diplomas, professional certifications

Desired qualifications:

Bachelor’s degree/postgraduate degree (Engineering/Computer Science/IT), relevant Cyber specific certifications are advantageous. Examples include:
 

  • Any SailPoint Certified Identity Professional Program Certificates

  • Any other IAM vendor-related Certificates (Saviynt, OKTA, Beyond Trust, Micro Focus CyberArk, One Identity etc

  • Professional education and certification (like CompTIA Security+, SSCP, CISSP, CISA, ITIL or CISM) are preferred.

Experience:

Hands-on multi-year (3+) experience with information technologies like operating systems, identity & access management systems, and/or basic information security technologies. Preference for those with formal experience with Identity. Management Platforms, Authentication (AAA, Radius, SSO, MFA, etc.) Service, Privileged Account Vaulting, Password Management, and Secrets Management technologies.
 

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